BUILDING A HEALTHIER NATION
Non-Clinical

Hospital Customer Service Representative

MassHealth Quincy Hospital, Quincy, US

Salary $51000 – $55000
Posted 10 Feb 2025

About This Role

Role Overview

The Hospital Customer Service Representative provides front-line support to patients, visitors, and clinical teams. You will greet patients, manage check-ins, assist with clinic directions, and resolve concerns with professionalism and empathy.

You will also collaborate with clinical administrators, reception teams, and diagnostic departments to ensure smooth patient flow.

Key Responsibilities

  • Guide patients through appointments and hospital navigation.
  • Provide friendly, accurate information.
  • Assist with check-ins and clinic coordination.

Requirements

  • Strong communication skills.
  • Patient-centred attitude.
Essential
  • High School Diploma or equivalent
Preferred
  • Healthcare reception experience
Ready to Apply?
Apply Now Job ID: MH008
Rewards & Benefits
Online GP
Discounted GP video access
Financial Wellbeing
Savings, insights & support

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